Update your information and preferences

Change your contact details, choose the notifications you receive, update your password and set how visible your profile is to other users in the organization.


Update your personal information

  1. Go to My AccountAccount Details.
  2. Open the My Personal Information tab.
  3. Fill in your contact details (e-mail address, postal address, phone numbers, date of birth, etc.), then click Save.

Some fields may be locked by the organization: contact them if a greyed-out piece of information needs correcting.

The Add an e-mail address button lets you save a secondary e-mail address: notifications are then sent to both addresses. Handy for a child whose two parents both want to receive booking confirmations.

If the organization requires supporting documents (medical certificate, proof of address), you can upload them directly in this same tab in JPEG, PNG, GIF or PDF format.


Set up your notifications

  1. Go to My AccountNotifications.
  2. Choose a channel: the E-mail tab or the Push tab (messages displayed on your device's screen).
  3. Turn each type of notification on or off: login, booking confirmation, reminder before a booking (with a delay of your choice), cancellation, messages from the organization or from a user, payments and billing.

Each setting is saved automatically as soon as you change it.

If you clicked the unsubscribe link in an e-mail, notifications remain switched off for that address even if the options above are enabled. Contact support to reactivate them.

To receive push notifications on your phone, the application must be installed on your home screen.


Change your password and secure your account

  1. Go to My AccountSecurity & Password.
  2. In the Password section, click Edit: enter your current password then the new one, and click Save.
  3. You can also customize your Login ID from this page.

The Connected Devices section lists all your active sessions. Log out of a single session, or click Disconnect All if you think an unauthorized device is accessing your account.


Adjust your privacy settings

  1. Go to My AccountPrivacy.
  2. Choose whether your name and photo appear on the time slots you book, using the Display my identity on the calendar option.
  3. Set Who can book with me? and Who can send me a message?: all users in the organization, a Blacklist of blocked users, a Whitelist of allowed users, or nobody.
  4. In the Club Member Directory section, use Appear in the directory to choose whether other users can find you there and contact you.
  5. Click Save.
The whitelist is ideal for a child's account: only the chosen users (parents, coach, etc.) can then book with them.

The organization's managers always see your identity and your photo, whatever these settings.


Choose your language

The interface is available in more than 30 languages.

Use the language selector shown at the bottom of the page (flag), then choose your country and your language in the window that opens.

Your choice is saved in your account, you can change the language at any time and your preference will sync across all your devices.

Updated on གཟའ་ཕུར་བུ་, སྤྱི་ལོ་2026 ཟླ་བརྒྱད་པ་ ཚེས་05